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Written By Scott LawsonPublished on 27.06.2018Last Updated on 19.07.2024
Dear players, we regret to inform you that Casino Heroes is closing. We would like to recommend that you try your luck at William Hill, which is another excellent casino. Thank you and have fun.
We hope you’re ready for an adventure, because Casino Heroes has one lined up for you. Bringing a new gamification concept to the online gambling sector, now you are not just any ordinary gambler. No, you are a grand warrior trekking across its fictional world called Heroville, battling the many evil bosses scattered throughout the islands. To do so, you must earn progress points by playing your favourite games. Read our Casino Heroes review to learn more!
With its game-within-a-game, Inception-style system, this operator has effectively gamified the online casino further than ever before. To cover it all in our Casino Heroes review, we have traversed Heroville’s Mythical Mountains and Rock of Riches and gathered all of the pertinent information about payout statistics, software and licencing requirements. Do you have what it takes to be a Casino Hero? Grab your map, battle armour and trusty weapon and let’s find out!
Casino Heroes Overview: 2024 Summary
Casino Heroes is an online casino under the UK Gambling Commission licence 326623. The website offers a total of 700 casino games with over 26 jackpots. The average payout based on eCOGRA audits is 97.15%. The most popular Casino Heroes casino game with UK players is Gonzo’s Quest. Casino Heroes online is a top choice for British gamblers!
The Casino Heroes Games on Offer
To become a true warrior on the isles of Heroville, you’re going to need to play some Casino Heroes games, which is the reason we’re all here. All of the near 700 games on the website not only provide all of the fun of playing blackjack or spinning slots online, but they also contribute to your progress bar.
The progress bar gets you closer to fighting the big boss at the end road. While the concept ar is a cute idea, it wouldn’t be able to stand on its own if the operator didn’t also offer a wide variety of games for you to play.
The Most Popular Casino Heroes Slots & Table Games
Luckily, the developer behind Casino Heroes UK – Hero Gaming – has taken this into account when putting together its collection of games. The local Heroville Casino lobby is bursting at the seams with all of the slot options you could ever hope for, plus a selection of the classic favourites that should satisfy any adventurer.
The arrow in the quiver is definitely its selection of slots, though, which make up 80% of the total games available on the website. The classic favourite fruit spinners are here, plus some of the newer releases and over 20 jackpot slot games. It’s always tough to choose a lucky slot when there are so many options, and the website could certainly benefit from adding extra filter categories to help you sort through the haystack of games.
The remaining 20% of the Casino Heroes games are split among roulette, blackjack, poker and a couple of other classic table games. I was underwhelmed by the range of video poker options, which are pretty basic and stick to the standard Jacks or Better, Deuces Wild and Joker Poker varieties.
Blackjack and roulette options are also kept clean and clear, making it easier for you to pick a game and get right to the fun part. RNG-based table games are mostly provided by leading game developers NetEnt and Play’n GO, while the live games are sourced from Evolution.
Get That Live Casino Feeling, Online
It can be easy to forget your role as a brave warrior when you’re in the middle of a live game of roulette or blackjack. Watching the glamorous croupiers, streamed directly from Evolution’s own state-of-the-art studios, is an incredibly immersive experience, making you feel more like you’re wearing a tuxedo than battle armour. The variety of live games on offer is impressive, more than making up for the non-live options that are available.
Making Your Casino Adventure Mobile
If you want to continue your quest while you’re on the move and have an Apple device, you can download the Casino Heroes app from the App Store. The operator is also working on an Android app that will soon be available, too!
However, users of any device can easily play some of the Casino Heroes games through its website. Interestingly, you can try some of the games for free when playing on mobile, a feature that is only available on the desktop version if you’re not logged in to your account.
Casino Heroes Table Limits: Min and Max Bets
When you’re choosing which online casino will be best suited to your style of play, it’s key to think about your betting budget. With all of the online options in the world to choose from, there’s no point in picking a place that doesn’t allow you to make wagers of the right monetary value.
In this sense, finding an operator with a widespread of table limits will ensure that no matter how low or high the bet you’d like to make, you can find a game to match.
Casino Heroes online has one of the biggest variations in table limits that I’ve seen so far. One of the live roulette options is designed specifically with high rollers in mind, letting players place bets up to a staggering £100,000 for a single spin. On the other hand, it also offers some of the lowest stakes, offering hands of blackjack at as low as 10p.
Playing casino games is always a gamble, regardless of which game you choose to play. However, the payout rates will vary from game to game and each will offer a different return to player (RTP) percentage. The average RTP for the slots at Casino Heroes UK, for example, hovers at around the 95% mark, while blackjack games can have an RTP of up to 99.53% and those few percentage points can make a bit of a difference.
In understanding the RTP statistics, it’s important to note that there are two different versions an operator can provide, which is the theoretical and real RTP. All slots have a static RTP that doesn’t change, as is put in place when the developer codes the game itself.
On this website, you can find the different RTPs of slot games provided by NetEnt within the rules or help the setting of each game, which can be a bit cumbersome to find. Unfortunately, Casino Heroes payout rates have not been published, so this is the only way to access that information.
Payout Rates of the Different Casino Games
.
Classic Slots94.23 - 96.70%
Video Slots94.51 - 96.80%
Roulette97.30 - 98.65%
Blackjack99.28 - 99.53%
Table Games97.42 - 99.47%
Video Poker96.77 - 99.56%
Scratch Cards*00.00 - 00.00%
Arcade Games*00.00 - 00.00%
..
.....
RTP (%)
* There are no scratch cards or arcade games available, so payout rates are not recorded for these game categories.
As the table shows, the slot options here fall within the industry average of 92-96%, on the higher end of the scale, in fact. This is a good sign, as the information I’ve collected shows that a wager place on a slot here is likely to be in better hands than at much of the competition.
The roulette, blackjack and video poker options are all at the high side of the industry averages too. Although there aren’t a large number of varieties in the availability of these games, keeping the selection small has allowed the operator to cultivate its collection using only the versions with the higher RTP percentages. However, understanding the RTP of the games you’re playing won’t affect the progress bar on your journey through Heroville.
Casino Heroes Deposit and Withdrawal Methods
Casino Heroes UK accepts some of the most popular and convenient payment methods in the world. The operator has ensured that even newbie gamblers can get started in a matter of minutes. Deposits and withdrawals at Casino Heroes online are entirely safe, secure, and free from any unnecessary fees. Here are all of the operator’s accepted payment methods:
Payment Method
Type
Minimum Deposit
Casino Withdrawal
Payment Fee
Visa
Debit Card
£10
Yes
Yes
Mastercard
Debit Card
£10
Yes
Yes
Skrill
E-wallet
£10
Yes
Yes
Neteller
E-wallet
£10
Yes
Yes
Payz
E-wallet
£10
Yes
Yes
Trustly
Instant Bank Transfer
£10
Yes
Yes
As you can see, the accepted payment methods at Casino Heroes are widely known. However, you should know that while deposits take effect immediately, withdrawals might take up to five days in order to be processed. Nevertheless, if you’re looking for quick payouts, you should use e-wallets, such as Neteller and Skrill.
The Casino Heroes Software Situation
The gamification aspect of Casino Heroes has had a significant impact on the way the user interacts with the website. The landing page displays your avatar – which you can select from 21 different warriors – on a cartoon island, showing your progress towards the boss.
While this is certainly snazzy, it barely looks like the type of website where you’ll find a swathe of games to play. A few image icons down the right-hand side show your most recently played games, or the Play icon at the top of the page will take to you the main games page.
After being welcomed with such fanfare on its treasure map-style home page, the flat navy background of the games lobby seems a little dull. Here, though, the grid layout of the games makes it easy to find the one you’re looking for, adding a handy search function if you know the name of your lucky game.
Slot games are well known for being bright and colourful – sometimes even too much so – and those available here are no different. On the complete other end of the scale, the non-live poker and blackjack games could do with some sprucing up as they’re not much to look at.
The Casino Heroes software isn’t available to be downloaded, as all of the games are available as instant play directly in the web browser. It draws its games from leading developers, such as Evolution, NetEnt, Microgaming, and a few others.
Each developer uses different ways of designing their games, so while some require you to have an up-to-date Flash Player, many of the newest games are HTML5 based, meaning all you need is a normal internet connection and something to connect it to. Then, you’re good to go! We are happy to report that we didn’t have any loading issues or other problems with the Casino Heroes software, keeping our experience smooth throughout.
The Whole Casino Heroes Saga
The online casino was founded in 2014 by Georg Westin, who was also the brains behind rivals Happy Bingo and Casumo. Initially launched in Scandinavian countries under the name Casino Saga, a brief trademark dispute was resolved as the website was renamed Casino Heroes. The website you see today is the third iteration after the entire look and feel were overhauled and the page relaunched in September 2017.
A Page in the Casino Heroes Tale
The parent company, Hero Gaming, is based in Malta with CEO, Tomas Backman now at the helm of the organisation, having replaced Magnus Alebo in April 2018. Though new to the UK market, Casino Heroes has been around in the Scandinavian scene since 2014, with its founders aiming to create a new experience by combining the features known and loved by mobile gamers with all of the standard casino games.
In the highly competitive online casino industry, having such a significant point of difference has certainly helped Casino Heroes stand out from the crowd. Its unique gamification style has also earned it high praise in the form of industry awards.
It was first heralded by the online magazine, EGR, at its 2015 Marketing and Innovation Awards, followed by another win in the Rising Star category at EGR’s Operator Awards in 2016. 2018 was also a fortunate year, bringing in the Global Gaming Awards trophy for Casino Product of the Year, and was shortlisted for a prize at the EGR Marketing and Innovation Awards presented in June.
More Information about Casino Heroes
Company
Security
Player Protection
Support
Name:Casino Heroes
Encryption:SSL encryption
Deposit Limits:Dependent on the Payment Method
Phone:Not Available
Head Office:53/4, Sir Adrian Dingli Street, Sliema, Malta
Problem Gambling Organisations: GamCare, Gamble Aware
Do You Need Help on Your Quest?
There are two ways of contacting the Casino Heroes UK support team should you have any queries that aren’t answered in the website’s Frequently Asked Questions section. If you’re playing between 09.00 and midnight, the quickest way to get a response is through live chat, where real people are available to help you with any problems.
Outside of those hours though, your only option is to send an email to its support address and wait for a response. This is a bit of a shame as far as I’m concerned, as having a contact phone number is always a helpful option if you aren’t so comfortable in your ability to describe your problem with the written word or need help on the spot.
If you do need more immediate support for questions about problem gambling issues, there are links to the GamCare and GambleAware organisations in the footer of the website page, as well as Casino Heroes own resources in the Responsible Gaming section.
Your Safety Is a Priority
As you can see, my Casino Heroes review has awarded full marks to the operator for the safety and security criteria. There are a few reasons for this, first of all being the mandatory licence from the United Kingdom Gambling Commission (UKGC), which naturally this operator holds.
No casino can operate in the UK without this licence, so if you’re ever checking out potential casinos at which to play and cannot find the licence number, you’ve found a rogue website and should exit immediately.
On top of the UK licence, Casino Heroes is also certified by the Malta Gaming Authority and the Government of Curacao. For added player protection, the operator employs the latest in SSL security technology, which secures player data and is a standard in the online gambling industry.
Adding to the Casino Heroes Online Inventory
After reviewing the main aspects of the casino, we also like to award extra points in a couple of additional categories, some of which deserve to be covered more in-depth in their own reviews. For example, we’ve highlighted the various promotions that it is holding for both new players and for returning users.
The treasure chest is overflowing with offers, including things like free spins in a seasonal summer special or bonus rubies to collect, which can be used as in-game currency to buy more spins or place high-value bets on slot machines.
Awards.3/3
Promotions.3/3
Special Games.0/2
Loyalty Scheme.1/1
Extras.1/1
Bonus Points.8
We’ve also awarded full points for all of the awards that the operator has won. However, we couldn’t add any points in the Special Games category, as unfortunately there are no scratch cards or arcade games available on the website, let alone any unique gameplay types. Turning its loyalty program into a method of gamification was certainly worth winning a point for the casino in this case.
The Final Chapter of the Casino Heroes Story
There has been a lot of twists and turns throughout this adventure of a Casino Heroes Review, and now we’ve arrived at our version of a Big Boss in the conclusion. We’re proud to report an overall score of 78/100, with all points being carefully considered and weighed against our thorough criteria.
We are big fans of the gamification concept, and there is a good number of games available to play, however maybe not quite as many options of blackjack as we’d like. If you’re a blackjack fan and want more options, check out 888casino or one of the many other online casinos that we have reviewed.
The website and iOS app work well without any issues, but if you’re set on downloading an app for an Android device then perhaps the Griffon could be the way to go. If you’re after an online casino experience that offers a more classy, elegant atmosphere than the comical and animated style available here, then we’d recommend having a look at Grand Ivy.
Casino Heroes UK definitely has a unique point of difference that could be the main drawcard for many an online gaming enthusiast, but it does create a narrower target market that may not be as appealing to others.
Scott Lawson – Author and Casino Expert
Casino Heroes online is one of the best online casinos in the UK. The operator is licensed by the UKGC, and it has fascinating games and bonuses that’ll make your gambling adventure even more enjoyable!
If there was anything we’ve included in our Casino Heroes review that requires clarification, or if you think of anything we haven’t covered, please feel free to send us an email at [email protected] and we will make changes to the review as soon as possible.
Is Casino Heroes UK safe?
Of course! During our Casino Heroes review we found that the operator is entirely safe and secure. The gambling site is also licensed by the UKGC, one of the most reputable authorities in the iGaming industry. On top of that, the platform is equipped with SSL encryption!
Which are the best Casino Heroes games for UK players?
It's worth knowing that there are dozens of Casino Heroes games that we would recommend trying. However, if you're looking for straightforward and fun games, you should give the operator's slot selection a shot! There are plenty of top-notch titles that you can play!
How good are the Casino Heroes slots?
The Casino Heroes slot games have been provided by top casino software developers, such as NetEnt, Play'n GO, Microgaming, and Evolution. It's safe to say that every game at the gambling site is worth a shot! However, we would recommend looking for a game that you would personally like.
Is there a Casino Heroes no deposit bonus in the UK?
Unfortunately, Casino Heroes UK doesn't offer any no deposit bonuses for British gamblers at the moment. However, there are plenty of other exciting offers that you might be interested in. Some of the promotions are entirely oriented towards the most popular Casino Heroes games.
Are there Casino Heroes free spins?
In 2024, Casino Heroes online doesn't have a free spins bonus for UK players. However, there are quite a few promotions that are oriented towards exciting games by top casino software developers. We believe that there will be some exciting free spins bonus offers from Casino Heroes UK in the future!
Can I play Casino Heroes games on mobile?
Of course! You can enjoy almost all of the operator's games through the Casino Heroes app. All you need is a strong internet connection and a laptop, smartphone or tablet. On top of that, you can immediately start playing the operator's games directly from your browser!
Is there a Casino Heroes live casino in the UK?
Yes, Casino Heroes online has a decent live dealer section that is packed with fascinating games. You can enjoy playing blackjack, roulette, baccarat, poker, and many other exciting gambling games! We have created a section that's dedicated to the Casino Heroes limits that has helpful information about the operator's games!
Are the Casino Heroes payouts legit?
Yes, all of the Casino Heroes payouts are entirely legitimate. The operator has a great reputation among UK gamblers, and it is also licensed by the UKGC. This means that you'll be entirely safe and secure while playing your favourite Casino Heroes games!
How can I contact the Casino Heroes online casino from the UK?
You can reach out to the Casino Heroes support team in a matter of minutes. We found that you can contact the operator through live chat and contact forms. Unfortunately, Casino Heroes UK doesn't have a toll-free phone number that you can call.
What payment methods does Casino Heroes online accept?
The accepted payment methods at Casino Heroes UK include debit cards, such as Mastercard and Visa. However, you can also deposit through Payz, Skrill, Neteller, and Trustly. It's clear that all of the accepted payment methods at the casino site are safe and secure!
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